Belka Live helps group exercise instructors with short cues during a class. For this beta version, Line Norum is the data controller. You can contact us about privacy at post@belkabeat.com. Belka is planned to continue under Dragenor AS. Once the company and the transfer of responsibility are in place, we will update this information and inform affected users. This information covers the iPhone beta with a local Mac connection; Belka online accounts and cloud class synchronisation are not yet connected to the app.
Microphone and music
Belka asks for microphone access when you start listening. Audio is processed in the phone's memory to recognise music and position cues. The app does not save audio recordings. ShazamKit sends an audio fingerprint to Apple's recognition service. Apple states that the audio itself is not shared with Apple and that the fingerprint cannot be converted back into the original audio. About ShazamKit.
Stop listening with Stopp Belka (Stop Belka), or the stop button in the demo. You can also revoke microphone access in iPhone Settings. The cue example without music synchronisation does not use the microphone. Music recognition requires internet access.
Your classes and the Mac connection
Selected classes, choreography, cues and song information are transferred from your connected Mac and stored on your iPhone. Previous versions of classes may remain in the app's local archive when your selection changes. Removing a class from Live is therefore not the same as deleting all local copies. Pairing information is stored in the phone's Keychain. The camera is only used if you choose to scan the pairing code; scanning does not save images.
Song information
New classes can include the title and artist from Belka. For older classes, the beta still retrieves public song information from Spotify. The request includes the song's Spotify ID, and Spotify also receives network information such as the IP address. The app does not sign in to Spotify. This lookup does not determine which service or audio source you use to play music. The built-in example class does not make this lookup. Spotify's privacy policy.
When you open the help and privacy pages
These web pages are hosted by DigitalOcean, with Cloudflare providing delivery and security services. When you open a page, these providers receive your IP address and technical information from your browser's request to deliver and protect the website. Cloudflare may set the __cf_bm cookie to distinguish automated traffic from normal use. According to Cloudflare, it expires after 30 minutes of inactivity. Cloudflare states that cookie data may by default be processed in the United States. See Cloudflare’s privacy policy for information about international transfers. This concerns visits to the web pages; it does not mean that audio or classes from the app are transferred to this website service. About Cloudflare cookies.
Troubleshooting and feedback
The app creates limited technical logs on the phone. New logs do not contain audio recordings or song or class names and are not sent automatically to Belka. If you contact us, we receive your email address, message and any attachments you send so that we can respond. The support address uses Google Workspace. At Belka, only Line Norum has access to the inbox; Google processes the email as the service provider. Do not send passwords, pairing codes, health information or information about class participants.
Support email is processed under Google's data processing addendum. Information may be processed outside the EEA, including in the United States. Google describes the EU–US Data Privacy Framework for applicable US transfers and standard contractual clauses where required. See Google's transfer safeguards and data processing addendum. Support email is therefore not restricted to storage in the EEA.
When you use TestFlight, Apple automatically collects crash and usage information and shares it with the developer. Feedback you submit through TestFlight is also shared. Depending on the invitation, this information may include your name and email address, as well as your phone model and app version. This is separate from the app's local technical logs. Apple's information about TestFlight.
How long we keep support information
We delete closed support requests no later than six months after the last follow-up. Logs and screenshots containing personal information that we receive or download for troubleshooting are deleted within 30 days after a fix is confirmed, and no later than six months after receipt. Whichever deadline comes first applies. This also covers our own downloaded TestFlight error reports. We review this material monthly and may delete it sooner. Anonymous descriptions of errors and fixes may be kept. These deadlines apply to Belka’s own support and troubleshooting copies; the instructor’s library and classes on the phone are described separately. Apple’s own copies follow Apple’s rules. After deletion, email information may remain temporarily in Google’s recovery and technical deletion systems; this does not extend Belka’s own deadline for ending its use of the information.
Legal basis for features, contact and troubleshooting
Necessary technical processing to deliver the features you start, secure the local Mac connection and respond to specific requests and errors is based on our legitimate interest in providing, supporting and improving the invitation-only beta, under Article 6(1)(f) of the General Data Protection Regulation. We limit processing as described here: you start and stop listening, audio is not saved, and classes and technical logs are not sent automatically to Belka. The information is not used for marketing, profiling or assessing participants' health. Microphone access is a technical permission that you can revoke at any time. You can ask for information about our balancing of interests.
You can object
You can contact post@belkabeat.com at any time to object to processing based on legitimate interests. We will then assess whether the processing should stop under data protection rules.
Your rights
Contact post@belkabeat.com to request access to personal information Belka processes about you, correction or deletion. Where the conditions are met, you can also request restriction and data portability, and object to processing based on legitimate interests. We normally respond within one month. We may ask for information needed to verify that the request concerns you. You can complain to the Norwegian Data Protection Authority.